If, for any reason you need to return anything to us, you must first raise a returns authorisation number.
Failing to do this can result in delays in handling your return.
Terms & Conditions for Return:
Items arrived damaged:
Complete the form, giving full description of damage. If items delivered by courier, we will arrange collection immediately, or we kindly ask you to return the items by post.
Upon confirmation of receipt of damaged goods back to us we will refund any expenses incurred and refund or replace the goods.
Items are not as described or faulty:
Procedure is as above. It is our responsibility to ensure that goods arrive with you in good working order.
I have changed my mind about this product:
If you change your mind about a product which is not faulty you may still return it for a refund within 7 days. In these cases though, Please call us in such circumstances & we'll do our best to solve your problem & provide you with a product that does suit your needs.
Outside of the 7 day "cooling off period" we may offer a return service in exchange for credit note.
This option is at our descretion, we reserve the right to charge a restocking fee of 10%.
In all cases, unless faulty or not as described, responsibility for returning the goods is yours.
These terms and conditions comply with Distance Selling Regulations
The responsibility of care is passed to the customer upon delivery. We cannot compensate for damage to goods caused by customers' incorrect use or operation of products.
Raising an R.A.N:
A little about HW AUDIO PA, DJ & Lighting & HW MUSIC, Acoustic & Electric Guitars, Basses, Drums, Percussion & General Musical Instrument Departments.
We are retail music stores in the North West of England, based in Preston, Lancashire and Bolton, Greater Manchester. We are 20-30 minutes away from Manchester, Bury, Wigan, Atherton, Leigh, Sale, Salford, Oldham and Stockport. Parking is free in our own 12 space car park.
PA & DJ Equipment
We have been selling PA equipment and DJ gear for nearly 40 years and have been selling guitars in Bolton for over 30 years and the store in Preston has been a guitar shop for 30 years.
Our PA department is without question, the largest PA department of any store in the UK. We sell all the leading brands:
Electrovoice (EV) (both speakers – active and passive) , amplifiers and microphones. In fact we have been selling EV for over 35 years, along with JBL and Shure. We are Shure main dealers; one of only a handful in the UK. We only sell quality PA gear. This is for many reasons, but mainly because we stand by everything we sell, and it’s very important that gear (especially expensive PA gear) lasts and doesn’t let you down. Many of our customers are professionals and reliability is paramount. We offer a repair service, and in many cases can lend or hire a replacement piece of kit to get you through a gig.
We are probably the largest retailer of Dynacord in the UK. We have been selling Dynacord Powermates for around 15 years and have sold around 1,500 of them in that period. The Powermate is the industry standard powered mixer, and even the shift to active speakers hasn’t diminished their popularity. Of course for people with active speakers there is a Dynacord CMS mixer with all the main features. For us there is a bit cross-over between singers and DJs. After all, many of our customers are entertainers who do both singing, maybe karaoke and DJ-ing and require the sound and lighting equipment to do a full show. To this end we stock and have on demonstration in our lighting showroom (which is approx. 10m square) lighting from Chauvet and American DJ, plus QTX and Kam, with lasers from Laserworld. So please visit us at our showrooms in Bolton, where we offer internet prices with knowledge, advice and class-leading service.
Our guitar stores in Bolton and Preston offer everything a guitarist could possibly need. We sell both new and secondhand guitars, basses and amplification. We sell new Fender, PRS, Yamaha & Martin guitars, both electric, electro acoustic and pure acoustic guitars and people travel sometimes hundreds of miles to see us (our record is a customer from South Africa, who came specifically to see us. He wasn’t disappointed!) Our Preston guitar store has a large range of Schecter guitars, plus Blackstar guitar amps. We are Fender American Standard dealers, which also means that we stock in depth both the Fender American series guitars, and the Fender Mexican guitars, but also Fender Squiers, in both Telecaster, Stratocaster, Jazz Bass and Precision bass variants. We also stock a massive range of Fender accessories, such as leads and tuners, plus those extra guitarists’ necessities which are ideal for birthday presents or Christmas gifts.
Drums, Cymbals & Other Percussion
We have a great selection of drums and other percussion and accessories like drumsticks, drumheads and drum hardware.
Main brands of drums that we stock are Yamaha & Pearl drum sets and we stock the worlds’ best cymbals: Turkish Cymbals, hand made in Istanbul Turkey.
We also sell cajons, shakers, bodhrans, glockenspiels, xylophones and other melodic percussion and are agents for Percussion Plus ranges of educational percussion. See our dedicated websites for educational supplies: www.rockinschools.co.uk
So if it’s a Yamaha Masters or Gigmaker drum kit or a Pearl Forum kit, or a Sonix or Impact starter drum kit, you will find it here at HW Music. We can also teach you to play drums with our dedicated drum teacher, Dave Howarth who operates his drum teaching business from our spacious studios in St, Georges Road.
Keyboards & Pianos
At HW Bolton or HW Preston you will find a great selection of electronic keyboards and digital pianos on display, plus piano stools, benches and stands.
HW Music are main dealers for the Casio Celviano & Casio Privia digital pianos which offer the best value digital pianos on the market.
So, if you are looking for a piano or electronic keyboard, look no further than HW Music.
In both our Preston and Bolton music stores, we stock Line6 guitar amplifiers, Line 6 effects and Line6 PA, especially the Line 6 Radio microphones. Line 6 are a world leader in modelling amplification and offer PA mixers, speakers, microphones (both tie clip or lavalier microphones and hand held radiomics).
We strive to offer the lowest price on anything that we stock and also we give the best advice on PA systems, DJ gear, DJ lighting, Guitars, basses and other musical instruments.
HW Audio is also a major supplier of educational music. If you represent a school, college or other educational establishment like a childrens’ nursery or University, we can supply you on receipt of an official order.
We supply a huge amount of classical ¾ and ½ size guitars to schools, as well as violins, cellos and we have made a specialisation of supplying guitars, drums and bass guitars to schools who operate the Musical Futures scheme.
HW Audio is a proud member of the MIA. The MIA is the trade body of the musical instrument industry, and works together with Government in order to promote musical education in schools.
We are also an international member of the organisation, NAMM. NAMM is the US version of the MIA and which organises the twice-yearly NAMM show in the United States.
HW Audio is also a member of the FSB: the Federation for Small Businesses, and also a member of Euromusic, the largest buying group for musical instruments in the UK.